tag:status.rightsignature.com,2005:/historyRightSignature Status Page Status - Incident History2024-03-29T01:22:53-04:00RightSignature Status Pagetag:status.rightsignature.com,2005:Incident/192352352023-11-28T12:53:46-05:002023-11-28T12:53:46-05:00Some users are experiencing issues with logging into RightSignature<p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>12:53</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>12:08</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>11:47</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>11:06</var> EST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.rightsignature.com,2005:Incident/173325712023-05-22T15:38:45-04:002023-05-22T15:38:45-04:00RightSignature Customers Experiencing API Failures<p><small>May <var data-var='date'>22</var>, <var data-var='time'>15:38</var> EDT</small><br><strong>Resolved</strong> - Issue is not affecting RightSignature API customers</p><p><small>May <var data-var='date'>22</var>, <var data-var='time'>15:11</var> EDT</small><br><strong>Investigating</strong> - RightSignature customers may be experiencing issues using the API. We are investigating this issue and we will provide updates here as soon as possible.</p>tag:status.rightsignature.com,2005:Incident/164764682023-03-13T10:52:08-04:002023-03-13T10:52:08-04:00RightSignature has recovered from the recent incident<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>10:52</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>10:42</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>10:42</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>10:24</var> EDT</small><br><strong>Investigating</strong> - At this time we believe the issue impacting logins for US-based customers is resolved, and we are continuing to monitor the situation.</p>tag:status.rightsignature.com,2005:Incident/125964222022-10-25T17:41:36-04:002022-10-25T17:41:36-04:00Citrix RightSignature customers may not be receiving email notifications...<p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>17:41</var> EDT</small><br><strong>Resolved</strong> - The issue affecting Citrix RightSignature has been fully resolved. <br /><br />If further issues continue, please contact Technical Support.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>10:19</var> EDT</small><br><strong>Identified</strong> - Citrix RightSignature customers may not receive email notifications as they have been incorrectly blocked as spam by Yahoo and Yahoo domain affiliates (including yahoo.com, att.net, verizon.net, ymail.com, sbcglobal.net, and others.) <br /><br />Citrix Engineering is actively working with Yahoo to get this resolved.</p>tag:status.rightsignature.com,2005:Incident/120450092022-10-14T17:45:00-04:002022-10-17T11:45:38-04:00Citrix RightSignature (powered by ShareFile) customers may be experiencing issues…<p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>17:45</var> EDT</small><br><strong>Resolved</strong> - The outage affecting Citrix RightSignature has been fully resolved. <br /><br />If further issues persist, please contact Technical Support.</p><p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>16:26</var> EDT</small><br><strong>Investigating</strong> - Impact:<br />Citrix RightSignature customers may be experiencing issues accessing the login page. <br /><br />Current Status:<br />Citrix Engineering is actively investigating the issue and working towards mitigation. <br /><br />Next Steps:<br />We will share an update within the next hour.</p>tag:status.rightsignature.com,2005:Incident/93443942022-02-17T13:03:05-05:002022-02-17T13:03:05-05:00Citrix RightSignature may be experiencing issues...<p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>13:03</var> EST</small><br><strong>Resolved</strong> - Current Status: At this time, we believe that the issues affecting the Citrix RightSignature service have been fully resolved. We will continue to monitor closely.<br /><br />Next Steps: If any further issues are seen, please contact Citrix Technical Support.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>12:53</var> EST</small><br><strong>Monitoring</strong> - At this time, we believe that the issues affecting the Citrix RightSignature service have been mitigated. We will continue to monitor closely.<br /><br />If any further issues are seen, please contact Citrix Technical Support.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>12:19</var> EST</small><br><strong>Investigating</strong> - Citrix RightSignature service is experiencing issues in the US region leading to admins and end users inability to access or load ShareFile. <br /><br />Citrix Engineering is currently investigating the issue. <br /><br />A further update will be provided within 60 minutes.</p>tag:status.rightsignature.com,2005:Incident/93343512022-02-16T12:35:22-05:002022-02-16T12:35:22-05:00Citrix RightSignature service is experiencing issues in the US region...<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>12:35</var> EST</small><br><strong>Resolved</strong> - Current Status:<br /><br /> At this time, we believe that the issues affecting the Citrix RightSignature service have been fully resolved. We will continue to monitor closely.<br /><br /><br /><br />Next Steps:<br /><br /> If any further issues are seen, please contact Citrix Technical Support.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>12:09</var> EST</small><br><strong>Update</strong> - The team continues to investigate this issue,</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>11:48</var> EST</small><br><strong>Investigating</strong> - Impact: Citrix RightSignature service is experiencing issues in the US region leading to admins and users experiencing latency. <br /><br /><br /><br />Current Status: Citrix Engineering is currently investigating the issue. <br /><br /><br /><br />Next Steps: A further update will be provided within 60 minutes.</p>tag:status.rightsignature.com,2005:Incident/89735672021-12-31T11:36:05-05:002021-12-31T11:36:05-05:00Citrix RightSignature customers may be experiencing some issues...<p><small>Dec <var data-var='date'>31</var>, <var data-var='time'>11:36</var> EST</small><br><strong>Resolved</strong> - Current Status:<br /><br />At this time, we believe that the issues affecting the Citrix RightSignature service have been fully resolved. We will continue to monitor closely. <br /><br /><br />Next Steps:<br /><br />This is the final update. If any further issues are seen, please contact Citrix Technical Support.</p><p><small>Dec <var data-var='date'>31</var>, <var data-var='time'>10:56</var> EST</small><br><strong>Identified</strong> - Impact:<br />Citrix RightSignature service is currently experiencing issues in the US and EU regions. Customers may see an error message stating "Your preview period with Newest version of RightSignature has ended." This would prevent usage of Citrix RightSignature. <br /><br />Current Status:<br />Citrix Engineering teams are engaged and investigating the issue. Preliminary evidence points an end of year expiration issue. <br /><br />Next Steps:<br />Another update will be provided within the next 60 minutes.</p>tag:status.rightsignature.com,2005:Incident/80024682021-09-15T16:32:14-04:002021-09-15T16:32:14-04:00Citrix Right Signature services may be experiencing issues - Investigating<p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>16:32</var> EDT</small><br><strong>Resolved</strong> - Impact: Citrix Content Collaboration(Right Signature) service was experiencing latency issues affecting all customers in the US region. <br /> <br />Current Status: At this time, we believe that the issue affecting the Citrix Content Collaboration(Right Signature) service has been fully resolved. We will continue to monitor closely. <br /> <br />Next Steps: If any further issues are seen, please contact Citrix Technical Support.</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>16:19</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>15:11</var> EDT</small><br><strong>Investigating</strong> - ADVISORY/INVESTIGATING<br /><br /> <br /><br />Current Status:<br /><br />Citrix Right Signature service is experiencing latency issues affecting all customers in the US region. End-users impacted may be experiencing issues logging in to the service.<br /><br />Citrix Engineering continues to investigate the issue. <br /><br /> <br /><br />Next Steps:<br /><br />A further update will be provided within 60 minutes, no later than 20:00 UTC.</p>tag:status.rightsignature.com,2005:Incident/73225952021-06-25T14:29:55-04:002021-06-25T14:29:55-04:00Citrix RightSignature customers experiencing issues with Payment Provider Integration<p><small>Jun <var data-var='date'>25</var>, <var data-var='time'>14:29</var> EDT</small><br><strong>Resolved</strong> - At this moment we believe the issues impacting RightSignature service have been resolved. We will continue to monitor closely.<br /><br />To report any observed issues with the service, please contact Citrix Support.</p><p><small>Jun <var data-var='date'>24</var>, <var data-var='time'>13:15</var> EDT</small><br><strong>Identified</strong> - Current Status: Citrix Engineering team has identified the issue and actively collaborating with an upstream third-party provider to restore normal service functionality to our customers. At present there are no identifiable work arounds or ETA for a fix.<br /><br />Next Steps: A further update will be provided as soon as available.</p><p><small>Jun <var data-var='date'>24</var>, <var data-var='time'>11:42</var> EDT</small><br><strong>Investigating</strong> - Impact: Citrix RightSignature customers are currently experiencing issues with Payment Provider Integration feature of the service.<br /><br />Current Status: Citrix Engineering teams are engaged and investigating the issue. At present there are no identifiable work arounds or ETA for a fix.<br /><br />Next Steps: A further update will be provided within the next 60 minutes (no later than 16:45 UTC).</p>tag:status.rightsignature.com,2005:Incident/55528332020-11-12T19:16:23-05:002020-11-12T19:16:23-05:00Citrix RightSignature experiencing latency issues<p><small>Nov <var data-var='date'>12</var>, <var data-var='time'>19:16</var> EST</small><br><strong>Resolved</strong> - The issues affecting Citrix RightSignature customers have now been resolved.<br /><br />Citrix Engineering identified the issue was caused by an ongoing upstream cloud provider maintenance that impacted dependent services, including RightSignature.<br /><br />Citrix Engineering is closely monitoring the situation.</p><p><small>Nov <var data-var='date'>12</var>, <var data-var='time'>17:12</var> EST</small><br><strong>Identified</strong> - Citrix Engineering identified the issue was caused by an ongoing upstream cloud provider maintenance that impacted dependent services, including RightSignature. <br /><br />Customers may be experiencing latency issues during time. <br /><br />Citrix engineering is closely monitoring the situation. Another update will be provided within the next 60 minutes or sooner.</p><p><small>Nov <var data-var='date'>12</var>, <var data-var='time'>17:00</var> EST</small><br><strong>Investigating</strong> - Citrix Engineering teams are investigating a latency issue impacting customers of Citrix RightSignature in the US region.<br /><br /><br />Citrix engineering is diligently working on resolution. Another update will be provided within the next 60 minutes.</p>tag:status.rightsignature.com,2005:Incident/53337782020-10-15T15:20:40-04:002020-10-15T15:20:40-04:00Citrix RightSignature customers experiencing latency issues<p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>15:20</var> EDT</small><br><strong>Resolved</strong> - At this time, we believe that the latency issues affecting Citrix RightSignature service have been resolved. We will continue to monitor closely. If any further issues are seen, please contact Citrix Technical Support.</p><p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>14:14</var> EDT</small><br><strong>Update</strong> - Engineering team is still working on steps to mitigate the issue and will provide additional updates on this site once available</p><p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>12:45</var> EDT</small><br><strong>Update</strong> - Engineering team is still working on steps to mitigate the issue and will provide additional updates on this site once available</p><p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>12:04</var> EDT</small><br><strong>Investigating</strong> - Citrix Teams are investigating a latency issue impacting customers of Citrix RightSignature impacting all regions.<br /><br />Citrix engineering is diligently working on resolution, and will provide additional updates on this site once available.</p>tag:status.rightsignature.com,2005:Incident/53267892020-10-14T17:38:29-04:002020-10-14T17:38:29-04:00Citrix RightSignature customers experiencing latency issues.<p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>17:38</var> EDT</small><br><strong>Resolved</strong> - At this time, we believe that the latency issues affecting Citrix RightSignature service have been resolved. We will continue to monitor closely. If any further issues are seen, please contact Citrix Technical Support.</p><p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>17:22</var> EDT</small><br><strong>Update</strong> - Initial mitigation steps have improved some of the latency observed by our customers. Citrix engineering is diligently working on final resolution and new updates will be provided on this site once available.</p><p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>16:28</var> EDT</small><br><strong>Investigating</strong> - Citrix Teams are investigating a latency issue impacting customers of Citrix RightSignature impacting all regions.<br /><br />Citrix engineering is diligently working on resolution, and will provide additional updates on this site once available.</p>tag:status.rightsignature.com,2005:Incident/52291942020-10-05T05:30:51-04:002020-10-05T05:30:51-04:00RightSignature Maintenance Notification<p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>05:30</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>03:31</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>16:26</var> EDT</small><br><strong>Scheduled</strong> - On Monday October 5, 2020 between 03:30 and 05:30 EST (October 5, 2020, 0730-0930 UTC), we will be removing access and shutting down Classic (old version) RightSignature. You can identify which version of RightSignature you are currently on here (https://support.citrix.com/article/CTX269813). Users signing into the latest version of RightSignature should be able to do so without any disruption.</p>tag:status.rightsignature.com,2005:Incident/50989862020-09-15T17:59:35-04:002020-09-15T17:59:35-04:00Right Signature customers in the US experiencing issues<p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>17:59</var> EDT</small><br><strong>Resolved</strong> - At this time, we believe that the issues affecting the RightSignature service have been fully resolved. We will continue to monitor closely. If any further issues are seen, please contact Citrix Technical Support.</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>17:59</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>17:54</var> EDT</small><br><strong>Monitoring</strong> - At this time, we believe that the issues affecting the RightSignature service have been fully resolved. We will continue to monitor closely. If any further issues are seen, please contact Citrix Technical Support.</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>17:20</var> EDT</small><br><strong>Update</strong> - RightSignature is currently experiencing issues in the US region that would impact both end-users and admins.<br /><br />Impact:<br />Users accessing RightSignature are seeing an error saying "Document Limit Reached" and are unable to use the service<br />(https://support.citrix.com/article/CTX237643)<br /><br />Citrix Engineering is currently deploying a fix for this issue which is expected to be completed within the next 15 minutes. For some customers, refreshing the page or logging out and back in is a possible workaround. A further update will be provided within 30 minutes (no later than 5:50PM EDT).</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>17:19</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>16:55</var> EDT</small><br><strong>Update</strong> - RightSignature is currently experiencing issues in the US region that would impact both end-users and admins.<br /><br />Impact:<br />Users accessing RightSignature are seeing an error saying "Document Limit Reached" and are unable to use the service<br />(https://support.citrix.com/article/CTX237643)<br /><br />We have identified the issue and are currently testing the fix for this error. For some customers, refreshing the page or logging out and back in is a possible workaround. A further update will be provided within 30 minutes (no later than 5:25PM EDT).</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>16:50</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>16:22</var> EDT</small><br><strong>Update</strong> - RightSignature is currently experiencing issues in the US region that would impact both end-users and admins.<br /><br />Impact:<br />Users accessing RightSignature are seeing an error saying "Document Limit Reached" and are unable to use the service<br />(https://support.citrix.com/article/CTX237643)<br /><br />We have identified the issue and are still working on a code fix for this error. For some customers, refreshing the page or logging out and back in is a possible workaround. A further update will be provided within 30 minutes (no later than 4:55PM EDT).</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>16:21</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>15:55</var> EDT</small><br><strong>Identified</strong> - RightSignature is currently experiencing issues in the US region that would impact both end-users and admins.<br /><br />Impact: <br />Users accessing RightSignature are seeing an error saying "Document Limit Reached" and are unable to use the service<br />(https://support.citrix.com/article/CTX237643)<br /><br />We have identified the issue and are currently testing out a code fix for this error. For some customers, refreshing the page or logging out and back in is a possible workaround. A further update will be provided within 30 minutes (no later than 4:25PM EDT).</p>tag:status.rightsignature.com,2005:Incident/42511222020-06-01T15:16:42-04:002020-06-01T15:16:42-04:00Citrix Content Collaboration end users & admins experiencing latency when accessing their sharefile.com login page<p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>15:16</var> EDT</small><br><strong>Resolved</strong> - The issue impacting customers of Citrix RightSignature has been resolved. Citrix Engineering will continue to monitor closely. If any further issues are experienced, please contact Citrix Technical Support.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>14:23</var> EDT</small><br><strong>Investigating</strong> - Citrix Content Collaboration is currently experiencing an issue for users with their control plane in the US. End-users and admins are experiencing latency when loading their sharefile.com login page. Customers who have Right Signature are experiencing issues logging in altogether. We are currently investigating this issue, at present there is no identifiable work-around available nor ETA for fix. A further update will be provided by 7:10 PM UTC.</p>tag:status.rightsignature.com,2005:Incident/40296002020-05-04T13:14:09-04:002020-05-04T13:14:09-04:00Citrix RightSignature customers experiencing authentication and latency issues<p><small>May <var data-var='date'> 4</var>, <var data-var='time'>13:14</var> EDT</small><br><strong>Resolved</strong> - The issue impacting customers of Citrix RightSignature has been resolved. Citrix Engineering will continue to monitor closely. If any further issues are experienced, please contact Citrix Technical Support.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>12:45</var> EDT</small><br><strong>Update</strong> - Citrix teams continue to investigate the performance issue and is actively working towards resolution. Next update will be provided by 5:45 P.M. UTC or when we have further information whichever is sooner.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>11:40</var> EDT</small><br><strong>Identified</strong> - Citrix Content Collaboration is currently experiencing intermittent degraded performance. Customers should now be authenticate & access the console but may experience high latency. We are currently investigating this issue. A further update will be provided by 4:35 P.M. UTC or when we have further information whichever is sooner.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>11:02</var> EDT</small><br><strong>Investigating</strong> - Citrix Teams are investigating a latency issue impacting customers of Citrix RightSignature authentication in the US region.<br /> <br />Citrix engineering is diligently working on resolution, and will provide additional updates on this site once available.</p>tag:status.rightsignature.com,2005:Incident/30339002019-09-25T05:20:17-04:002019-09-25T05:21:16-04:00RightSignature4 not accessible<p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>05:20</var> EDT</small><br><strong>Resolved</strong> - The log in issue experienced by customers using .com domain has been resolved. We have identified and resolved the cause of this issue and are working to prevent such future occurrences. <br />Thank you for your patience and we regret the inconvenience caused.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>03:28</var> EDT</small><br><strong>Investigating</strong> - We have been made aware of RightSignature4 not being accessible in US region(all .com domains)<br />We are working to research and resolve the issue and will provide updates as soon as additional information is available.</p>tag:status.rightsignature.com,2005:Incident/22419572019-03-05T15:52:08-05:002019-03-05T15:52:08-05:00RightSignature - Completed Documents Failing to Download<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>15:52</var> EST</small><br><strong>Resolved</strong> - At this point, the issue has been resolved. If any other issues are seen, please contact Citrix Technical Support at https://support.citrix.com/cscase#/.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>12:57</var> EST</small><br><strong>Update</strong> - In order to make the appropriate changes to resolve the download issues, we have entered into an unscheduled Maintenance mode for our RightSignature 3 application to expedite resolution. We are treating this issue with urgency and will bring the application back online as soon as possible. We will provide additional updates as soon as possible.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>12:03</var> EST</small><br><strong>Investigating</strong> - We have begun receiving reports from customers that completed documents in RightSignature are failing to download properly. <br />Our engineering team is engaged and is working to research and resolve the issue. We will provide new updates as soon as we have relevant information.</p>tag:status.rightsignature.com,2005:Incident/22415122019-03-05T08:59:22-05:002019-03-05T08:59:22-05:00Uploads to RightSignature Failing<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>08:59</var> EST</small><br><strong>Resolved</strong> - At this point, our processing queues have returned to normal and document uploads should be working normally. <br />If any other issues are seen, please contact Citrix Technical Support.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>08:54</var> EST</small><br><strong>Monitoring</strong> - Our development team has made the appropriate changes that we believe have started processing files again. Our queue is working through previously uploaded files in the time they were received. We will continue monitoring until we have verified that the service is fully resolved. We will update accordingly once we have this validation.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>08:42</var> EST</small><br><strong>Identified</strong> - We have received several reports, and confirmed by our development team, that uploads of documents to RightSignature are failing. Thus, processing files for signatures are blocked. Our team is aware and working through the problem. We will provide an update as soon as we have additional information available.</p>tag:status.rightsignature.com,2005:Incident/19427482018-10-01T16:47:24-04:002018-10-01T16:47:24-04:00Impacted RightSignature Functionality<p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>16:47</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved and the Import Overlay feature is available for use again.</p><p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>15:05</var> EDT</small><br><strong>Investigating</strong> - We are aware of issues impacting the use of the Import Overlay feature on rightsignature.com. Our development team is currently investigating and we will continue to provide additional updates here.</p>tag:status.rightsignature.com,2005:Incident/18493562018-08-07T10:05:53-04:002018-08-07T10:05:53-04:00Impacted RightSignature Functionality<p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>10:05</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>09:47</var> EDT</small><br><strong>Monitoring</strong> - We believe the application is now functioning properly however, we are continuing to monitor performance and will provide an additional update once resolved.</p><p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>09:36</var> EDT</small><br><strong>Investigating</strong> - As we have continued monitoring - we have become aware of continued issues impacting uploads and the use of templates. We continue to be engaged and work to ensure these issues are fully resolved. We will provide further updates no later than 10:30am ET.</p><p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>09:25</var> EDT</small><br><strong>Monitoring</strong> - We are aware of issues impacting uploads and the use of templates on rightsignature.com due to an extension of regularly scheduled maintenance. Our development team currently investigating and we will provide an update within the next hour.</p>tag:status.rightsignature.com,2005:Incident/17522582018-06-03T23:55:01-04:002018-06-03T23:55:01-04:00Scheduled Maintenance<p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>23:55</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>22:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>11:46</var> EDT</small><br><strong>Scheduled</strong> - RightSignature will perform maintenance on 6/3/18 from 10:00 PM EST to 11:55 PM EST. We expect all systems to be unavailable during this time, and returning to operational upon completion. We apologize for any inconveniences this may cause our customers.</p>tag:status.rightsignature.com,2005:Incident/17511392018-06-02T09:03:58-04:002018-06-02T09:03:59-04:00Documents not appearing in dashboard<p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>09:03</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>15:33</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>11:57</var> EDT</small><br><strong>Investigating</strong> - We are investigating the cause of documents not appearing in the dashboard. This has been identified to only be impacting documents created/signed in the last 24 hours. Our Operations team will perform maintenance after hours today, 6/1/18, and expect the documents to be available again 6/2/18. We apologize for any inconveniences this causes our customers.</p>tag:status.rightsignature.com,2005:Incident/17045862018-04-25T11:40:07-04:002018-04-25T11:40:07-04:00Latency loading RightSignature dashboard<p><small>Apr <var data-var='date'>25</var>, <var data-var='time'>11:40</var> EDT</small><br><strong>Resolved</strong> - We have identified and resolved the issue that was causing latency loading RightSignature dashboards, templates, and download forms. We apologize for any inconveniences this caused.</p><p><small>Apr <var data-var='date'>25</var>, <var data-var='time'>10:46</var> EDT</small><br><strong>Investigating</strong> - We're currently investigating issues regarding loading dashboards, templates, and online forms. We apologize for any inconveniences this may cause our customers. We will continue to provide updates as we know more.</p>