Users are unable to send documents for signature due to auth failures

Incident Report for RightSignature Status Page

Resolved

This incident has been resolved. If you are still experiencing any issues, please let us know via support using this link https://support.sharefile.com/

Posted Jun 09, 2025 - 22:28 EDT

Update

We are continuing to monitor for any further issues.

Posted Jun 09, 2025 - 21:56 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 09, 2025 - 21:56 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jun 09, 2025 - 21:51 EDT

Investigating

We are currently investigating this issue.

Posted Jun 09, 2025 - 20:59 EDT

This incident affected: RightSignature System Status.